If you would like a special message adding to your order please leave this in the order comments box at checkout and we can wish them a happy birthday/anniversary/holiday for you!
Do you offer gift certificates?
Yes you can purchase gift certificates for our online store.
Will I get a free sample with my order?
We pop in a free sample with all orders sent out via post. Unfortunately we do not send out free samples for orders of workshops, tea subscriptions and E-voucher gift certificates.
Is your website safe?
Our website is secure, we use the biggest and most reputable ecommerce platform in the world.
All information entered through our website is kept private, we will never sell it or pass it on.
Our checkout is processed through a secure server and we use Paypal as a well-known and trusted payment provider to ensure you feel safe buying through our website.
What are your payment options?
We accept online payment by credit and debit card as well as Paypal transfer payments.
Please note you do not have to set up an account with Paypal or Bluebird Tea Co. If you do not wish to as you can check out as a guest with your debit or credit card.
Can I pay by cheque/ money order/ bank transfer?
No, sorry, we do not offer this facility.
You can use your Paypal account though if you wish.
We also don't accept swapsies or monopoly money. Sorry!
(Although we may consider an arrangement with any chocolate makers out there!)
Do I need a Paypal account to buy things from your online store?
Nope absolutely not!
We just use Paypal as a secure payment provider.
You can checkout as normal with your credit/debit card as a guest of our site and Paypal too.
There is no need to set up any accounts if you don't wish to.
What do I do if the checkout is showing a billing order?
We try really hard to keep our website running brilliantly and are sorry you have encountered some difficulties.
Please let us know here by messaging us at firstname.lastname@example.org and we will sort this out straight away.
What is your returns policy?
We hope that you are really pleased with your order. If we can help you in anyway please don't hesitate to get in touch!
However, just in case something is not up to scratch, here is our returns policy:
We will happily refund any item within 30 days of purchase if returned to us unused and in it's original condition.
We can offer a refund onto the credit or debit card used for the original purchase or in the form of gift vouchers for online website or stores.
If a product is faulty in any way please inform us straight away and we will be able to offer a replacement, spare parts or a replacement item of similar use / value.
If this is not suitable or applicable we can offer a refund onto the credit or debit card used for the original purchase or in the form of gift vouchers for online website or stores.
Broken/ Damaged items?
We take every care to ensure that your order is packed snuggly and safely for its journey to you but we cannot guarantee that it will arrive in perfect condition.
Bluebird Tea Co. does not take responsibility for your order being lost, damaged, or stolen during delivery.
If an item arrives damaged, let us know as soon as you can by emailing us at email@example.com and if we can resolve the issue we will.
Unhappy with your order?
If you are unhappy with your order for any reason then we would love your feedback to improve next time. We are a young independent business and really value constructive customer feedback!
Please email us at firstname.lastname@example.org.
If you wish to return the item in its original condition within seven days of receiving your order then we will refund you no problem. Please note that shipping costs are not refundable. After seven days we can offer store credit to the value of the order.
Questions about Bluebird Tea Co.
Who is Bluebird Tea Co?
Bluebird Tea Co. is a fairly young, independent, award winning, caring and exciting Tea Mixology company mixing up the most creative and flavourful tea blends for you to enjoy! We’re also on mission to make people happy with tea!
It was set up and is run by Teabirds Krisi and Mike who met at Durham University, studying Politics of all things!
We love to hear from you and really value your feedback so we have lots of ways you can reach us, take your pick:
Fill in our contact form and we will get back to you ASAP.
Send us an email at email@example.com
Tweet us @bluebirdteaco
Send us a message and like us on Facebook.
Do you have a phone number I can call?
We do have a Teabird Help Line (01273 325 523) which you can call and chat to us, however we can be out and about or busy packing tea so please leave a message. Or if it is urgent we do respond to emails very fast so hit us at firstname.lastname@example.org
Questions about Tea
Where can I buy your teas?
You can buy our teas from our website and in our store in Brighton's North Laine - 41 Gardner St, BN1 1UN.
It is very important to us that we focus fully on offering the highest quality service direct to our customers so we also supply a small, hand-picked selection of wholesale clients. If you would like to have Bluebird tea in your establishment please pop an email to email@example.com
We also attend some events throughout the year such as Secret Garden Party and the BBC Good Food Show as well as our local Brighton and Hove Food Festival.
Can you tell me all about tea?
Yes! Check out our ‘UniversiTEA’ page where our wise old owl posts regular seminars all about tea!
We also run Tea Mixology workshops where our expert Tea Mixologists will teach you about the different types of tea, how they are made, best enjoyed and about the benefits of different tea blending herbs and ingredients.
You will be able to take home your own tea blend, designed, named and packed by your very hands.
The best bit? Unlimited tea cocktails throughout!
How long should I infuse my tea for?
All of our tea has brewing instructions on the label and on each tea product page on the website. We also have them listed on our brewing instructions page.
Tea is a personal preference and we encourage you develop own tastes. The trying and testing to find your own tastes is all part of the fun so grab a bag and get experimenting.
A few basic guidelines that we advise you stick to would be:
- Use 80 degree water with green and white tea, if you use boiling water you will burn the leaves and that is what creates the bitter taste! Learn more about green tea brewing here.
- Don’t leave your green tea for any longer than 3 minutes for the same reason.
- If you like your black tea without milk you probably don't want to leave it longer than 3 minutes either or that also can get a bit bitter.
- Rooibos, black and pu’erh teas go well with or without milk. All the other tea types are best without milk.
How long will my tea stay fresh?
Our resealable refill pouches will keep your tea at its best for 4-6 months from the teas 'packed on' date as long as you make sure they are resealed properly.
Our gift packets, including all of the teabag packaging is sealed for freshness but once this seal is broken, the tea will need to be placed in an airtight, dark container. Bluebird takes it's zero wastage policy very seriously and therefore thinks long and hard before taking actions that will impact our environment or each other.
'Best before' dates are an important tool in ensuring food freshness but they do in fact cause a lot of waste. This is why we have chosen to print our 'packed on' date on our packaging rather than a best before.
If you keep your tea in a sealed container and a cool, dark place it will be good for up to 1 year from the packed on date. It goes without saying that the sooner you drink it the tastier and fresher it will be.
Our teas will not ‘go off’ or be dangerous to drink, but they will lose some of their flavours if you don’t keep them in an airtight dark container.
What does it mean when it says natural flavourings and flavourings on your tea labels?
We have a seminar about the use of flavourings in tea on our UniversiTEA pages if you would like to read more about this.
Bluebird Tea Co. uses natural ingredients such as tea leaves, herbs, flowers and dried fruits to create the delicious flavours you love.
We also use funky things like chocolate drops, candy hearts and sprinkles for visual purposes in some of our teas. Some of the ingredients of things like candy hearts are not 'natural' in the sense that they are not grown on or under a tree! However these are for decoration purposes and are not infused into the water.
In some of our teas we use flavouring which are from natural sources (never synthetic). This can be things such as extracts or essential oils, which can be as straight forward as using essence of orange to enhance an orange taste or more complicated like using different flavours to simulate another taste entirely. Some fruit extracts, can be combined to make other fruit flavours. It's all very clever!
We appreciate that there is an opinion in the industry that flavourings shouldn’t be used in teas, which we disagree with for many reasons listed in our flavourings in tea article. However, as we focus on blending perfect teas for all sorts of people, lifestyles and situations, many of our teas have no flavourings in them at all, not even natural ones or fruit essences.
We recommend these teas in the article and all ingredients are clearly listed on all tea product pages and packaging for your information.
Any questions please get in touch: firstname.lastname@example.org
Are Bluebird teas allergen free?
Bluebird clearly displays ingredients on its tea packaging and on each tea product page on the website. If you have allergies please check this yourself to ensure you are happy with the ingredients before purchasing.
Bluebird cannot guarantee that our teas haven’t come into contact with any allergens while packing and some of our blends do contain nuts in particular.
For a full list of allergens in our tea click HERE.
Are Bluebird teas suitable for vegans?
Most of Bluebird's teas are perfect for Vegans and you can find a list of all our vegan teas in the vegan tea category.
There are a few of our blends with chocolate drops, yoghurt pieces or candy sprinkles which will not be vegan friendly.
The health benefits of tea are widely recognised and have been for thousands of years. Recently, much scientific research has been published proving what the Chinese have been telling us for years about the healthy stuff in tea.
Please remember Bluebird Tea Co. is not a medical authority and do not produce or market health products in any way.
What we do believe in is a natural, healthy lifestyle and we produce teas that fit with that lifestyle. Our teas are not high in sugar, calories or any artificial ingredients and many of the teas and other ingredients are recognised to have benefits such as boosting your metabolism or your energy levels.
The calorie content of all of our teas is lower than needs to be declared on a food label, even the blends with whole fruit pieces and candy hearts. None of our blends have any more than 1g sugar and many have only a trace.
Bluebird Tea Co. has a zero wastage policy so we recycle everything we use including our tea leaves!
We do a lot of menu development with our teas, mainly to get our fresh drinks up to top standards, and we drink our fair share of tea at Bluebird HQ also.
We save and strain all of our loose leaf tea after its brewed and either put it on the compost heap or use it to make our chagra bath sacks.
Don't turn your nose up! The leaves are perfectly clean and they go into our sealed bath sacs for you to use as you wish.
There are hundreds of uses for chagra because tea is a brilliant odour absorber, skin exfoliant, antibacterial, soothing and refreshing for tired skin or eyes and believe it or not excellent mouth wash!
What is Matcha?
Matcha is a traditional Japanese powdered green tea. It has been used for nearly 1,000 years in the traditional tea ceremonies in Japan and is becoming more popular in the UK due to its superfood powers.
Bluebird Tea Co. is proud to be the very first and only UK company to develop a flavoured matcha range with four delicious flavours of matcha.
The matcha powder comes from whole green tea leaves that are ground down and because you are consuming the whole leaf it is packed full of antioxidants, minerals and nutrients.
In fact it has up to 10 x the benefits of regular green tea, 7 x the vitamin C as orange juice and 3 x the energy boost as an espresso shot!
We have blended some of our favourite flavours, using organic, natural ingredients including Lemon, Orange and antioxidant enhanced Acai + Blueberry, they promise to taste fantastic as well as being fantastic for your body.
It is also a great source of calcium, protein and fibre. Heaps of amino acids, beta-carocene, vitamin C, vitamin E, iron, zinc, potassium... the list goes on and on and on and on.
It can be consumed either as a shot on the go, warm and milky or poured over ice with a dash of vanilla. It's also excellent for baking and there is quite a following for matcha based recipes now!