During busy periods (Oct-Jan) our postie man can be a bit busy. Although the vast majority of economy delivery orders arrive within the dates below a small number don't, please allow up to 10 working days for your parcel to arrive from your order date.
US + Canana
Rest of the world
Economy 5-7 working days
Orders up to $17
Orders $17 - $43
Orders $43 - $64
Orders $64 and over
(US only) DHL express + tracked 1-3 working days
(ROW) DHL express + tracked 1-5 working days
Please be aware that it sometimes takes our postman Dezza a little longer to deliver your parcel, especially around busier postal times of the year, such as Christmas and Valentines.
FYI - Orders sent via Royal Mail or other couriers if stated.
Need help or have any questions? Get in contact with us via:
Our online chat (Monday - Friday, 9am-5.30pm UK time)
What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You sesssion ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.
WHAT ARE COOKIES?
Cookies are very small, completely safe and secure text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (e.g. Safari, Internet Explorer, Google Chrome or Mozilla Firefox) then sends these files back to the website or application every time you return so that your user personal settings can be recognised. Cookies are useful, helping website developers and companies to improve your website browsing experience. Some cookies are strictly necessary to enable you to move around the site or to provide certain basic features. Others are used to monitor and improve our website’s functionality and performance.
We do not sell or share any information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).
WHAT COOKIES WE USE ON OUR WEBSITE
Anonymous Analytics Cookies: Analytics provide us with key information about anonymous user behaviour. Whenever a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These help us find out whether or not you have visited the Bluebird Tea Co. website before, how many individual unique users visit the site, what pages they look at most frequently etc.
Social Website Cookies: The Bluebird Tea Co. website allows you to share content on social media networks like Facebook and Twitter. This functionality is enabled via the use of third party cookies. In this case, privacy implications vary and depend on the privacy settings you have chosen when registering with the social media sites. Our site enables sharing through Facebook, Twitter and ShareThis.
Session Cookies: Session cookies are used for users’ movement through the website. They allow you to proceed through many pages of the Bluebird Tea Co. site quickly and easily without having to authenticate or reprocess each new area you visit. Session cookies are not stored on your computer and they will expire when you close your web browser.
Geo-targeting Cookies: The Bluebird Tea Co. website allows purchases to be made worldwide. In order to display the correct prices and content to users around the world, we use geo-targeting cookies to identify what country is your web browser request sent from.
HOW YOU CAN CONTROL COOKIES
If you wish to restrict or block web browser cookies on your device, you can do this in your browser settings:
If you use a browser that is not listed above, try the “Help” section of your browser.
Terms and Conditions
Ok let's get the boring stuff out of the way! If you really need to read this stuff we advise you grab a cuppa, probably something lively like Morning Kick so you don't drop off! Our terms and conditions apply to our website and for any goods purchased from us at events or online. We reserve the right to amend our terms and conditions at any time.
The content of www.bluebirdteaco.com website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Bluebird. To register with www.bluebirdteaco.com and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order. We reserve the right to:- decline a new customer registration or suspend a customer's account at any time and at our sole discretion- in our absolute discretion, to terminate your access to all or part of the services with or without notice- in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice. We sometimes need to update our lovely little site so it may be down for maintenance from time to time. We will ensure this is at reasonable, low traffic hours and for the shortest period possible. This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given.
The Order Acknowledgement email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it. You are expected to pay the product price that is set out on the website at the time you place your order plus any delivery charge applicable. The prices quoted on this website apply only to products sold via this website. Where the same products are available via events or other stockist different prices may apply. All prices are shown in £ sterling and include VAT where applicable (no VAT on tea). Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. Please be aware that the colours and appearance of our teaware may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. We make every effort to ensure that they are as accurate as possible. In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. Bluebird cannot be held liable for not discounting the order if a valid code has not been entered. Once we have processed and received payment in full for your order we will use Royal Mail standard service to deliver your products to you. Once the item has been posted it becomes the responsibility of Royal Mail until it reaches you when responsibility passes to you. Bluebird Tea Co. does not take responsibility for your order being lost, damaged, or stolen during delivery. Whilst we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that they will arrive in perfect condition. Please note that working days for us are Monday - Friday and do not include national UK bank holidays. You have the right to cancel or return your order up to 7 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. If your order has already been dispatched please refer to our returns information. We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected. We do not store credit card details nor do we share customer details with any 3rd parties.
Refunds and exchanges
All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that Bluebird is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, after the 7 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.
You agree to indemnify and hold Bluebird harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Bluebird website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.
The contract between you and Bluebird under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.